Katie Morley

Katie Morley

Consumer Champion

Katie Morley is the Consumer Champion at Telegraph Media Group. Previously she was Consumer Affairs Editor. Katie was named the Young Journalist of the Year 2013 by the Harold Wincott Foundation for business, economic and financial journalism.

‘NatWest refuses to tell me who paid £2k into my current account’

Katie Morley Investigates: our reader is flummoxed by this unexpected windfall

Katie Morley 19 Nov 2023, 11:00am

‘My landlord made me homeless – but BT came to my rescue’

Katie Morley Investigates: our reader demonstrates the value of taking claims to the top

Katie Morley 18 Nov 2023, 11:00am
‘Prospective home buyer is bullying me into paying £1.7k mortgage fine’

Katie Morley Investigates: our reader is having sleepless nights over the sale of their flat

Katie Morley 17 Nov 2023, 12:00pm
‘I’ve got £1m in cash but NS&I is holding it hostage’

Katie Morley Investigates: our reader wants to unlock her savings

Katie Morley 12 Nov 2023, 10:00am

‘My wife fell in a pothole and got a black eye’

Katie Morley Investigates: our reader wants compensation after fall caused significant injuries

Katie Morley 11 Nov 2023, 7:00am
‘I burst my Audi A1 tyre on a pothole but Lambeth Council won’t pay’

Katie Morley Investigates: our reader is fed up of authorities failing to accept accountability for the damage

Katie Morley 10 Nov 2023, 12:00pm
Thank goodness the age of the tearjerker Christmas advert is over

This year’s crop of commercials is refreshingly innocuous – but retailers can go further

Katie Morley 9 Nov 2023, 3:00pm
‘Premier Inn room stank of sewage – I want a refund’

Katie Morley Investigates: our reader hopes to cash in on the ‘Good Night Guarantee’

Katie Morley 5 Nov 2023, 12:00pm
‘Online ‘husband’ used Ed Sheeran songs to con me out of £310,000’

Katie Morley Investigates: our reader was taken advantage of whilst in the depths of grief

Katie Morley 3 Nov 2023, 12:08pm
Royal Mail chaos could be masking a more sinister phenomenon

Missing mail can’t always be blamed on a company in crisis

Katie Morley 1 Nov 2023, 10:00am

‘My credit score was perfect at 999 – but Vodafone ruined it’

Katie Morley Investigates: our reader has been wrongly accused of missing payments

Katie Morley 29 Oct 2023, 7:00am
‘My courier is trying to fine me £238 – I’m terrified I’ll be sued’

Katie Morley Investigates: our reader is terrified they will be sued for not paying a surcharge

Katie Morley 28 Oct 2023, 7:00am
‘NatWest accused us of faking fraud after Royal Mail thief stole our card and Pin’

Katie Morley Investigates: Our reader is trying to clear their name for a crime they haven’t committed

Katie Morley 27 Oct 2023, 12:00pm
‘My Timberland shoes have holes in after 12 months – despite a two-year guarantee’

Katie Morley Investigates: our reader is dismayed the company won't honour a two-year warranty

Katie Morley 22 Oct 2023, 12:00pm
‘My husband dying mid-pension transfer will cost my family £500k’

Katie Morley Investigates: our reader wants to ensure her children don’t lose their inheritance to the taxman

Katie Morley 20 Oct 2023, 12:00pm
I love my cats – but I won’t waste my money insuring them

When our family pet fell ill, £240 for the vet bill felt like a small price to pay

Katie Morley 3 Oct 2023, 8:00am
‘Revolut left me with a £122k medical bill after our honeymoon from hell’

Katie Morley Investigates: our reader was left fighting for life – but her insurer had cancelled her policy

Katie Morley 26 Sep 2023, 7:12am
‘Phoenix Life has been keeping my £86,000 pension for a year against my wishes’

Katie Morley Investigates: our reader is being denied the opportunity to invest their retirement funds

Katie Morley 23 Sep 2023, 8:00am
‘My mother just died but Lloyds is acting as if she’s still alive’

Katie Morley Investigates: our reader’s father was left traumatised by the bank’s actions

Katie Morley 22 Sep 2023, 12:00pm
‘EasyJet kicked my autistic daughter off our flight and left us stranded’

Katie Investigates: our reader was left traumatised after the airline repeatedly failed to help

Katie Morley 15 Sep 2023, 12:00pm
‘University offered my depressed son no support and kept our £8k’

Katie Morley Investigates: our reader is being refused a refund for unused accommodation

Katie Morley 10 Sep 2023, 10:00am
‘Harrods refunded me for a £3,650 Cartier ring that I still wear – on my raised middle finger’

Katie Morley investigates: our reader should have taken the moral ground and returned the ring

Katie Morley 9 Sep 2023, 10:00am