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Gill Charlton

Destination expert
  • I nearly missed a wedding because of the ‘computer says no’ attitude of airline staff

    After our reader’s flights were cancelled, he endured a battle with customer services to be rebooked on a flight that had available seats

    By Gill Charlton 19 Nov 2023, 12:00pm
    Our reader nearly missed a wedding due to a change in the timing of his Qatar Airways flight
  • ‘I left my hotel room for dinner and they gave it to another guest’

    When I returned at 2am, I was astonished to find my things gone and another couple occupying the room

    By Gill Charlton 5 Nov 2023, 9:30pm
    unmade bed in hotel room
  • The 24 best ways to explore India in 2024

    With new itineraries and experiences complementing old favourites, now is the time to plan your next visit

    By Gill Charlton 5 Nov 2023, 5:00pm
    Now's the time to consider India when choosing your next winter sun break
  • A flight reroute through the US cost me £904

    After accepting a redirect through the US, our reader’s wife became aware too late that she needed an ESTA

    By Gill Charlton 21 Oct 2023, 11:00am
    Many travellers don’t realise there is no “airside” flight transfer in the US
  • ‘My mother is locked into a holiday cottage contract’

    Holiday rental agreements can be increasingly tricky to get out of the closer you get to your booking, as our reader discovered

    By Gill Charlton 7 Oct 2023, 8:00pm
    Holiday rental agreements can be tricky to get out of, despite legitimate concerns
  • ‘A typo on my wife’s plane ticket could cost us £4,000’

    When our reader was told to re-book a return flight due to a spelling mistake on the booking, our expert stepped in

    By Gill Charlton 23 Sep 2023, 8:00pm
    boarding pass
  • ‘Our cruise won’t honour its advertised deal’

    Our reader booked a trip with Jetline Holidays but when her confirmation came through, the hotel was different to what was originally stated

    By Gill Charlton 10 Sep 2023, 12:00pm
    Egypt cityscape
  • ‘Qatar Airways cancelled my flight at short notice and is refusing to compensate me’

    After our reader's codeshare trip was cancelled both airlines shunned responsibility for compensation. Our expert reveals who's in the wrong

    By Gill Charlton 20 Aug 2023, 9:30pm
    Auckland City from the air
  • ‘I‘ve been waiting three years for my flight refund – what can I do?’

    After our reader struggled to receive compensation for a £3,000 trip that was cancelled due to Covid, our expert steps in

    By Gill Charlton 6 Aug 2023, 8:30pm
    Cape Town
  • The most idyllic beaches in Cornwall

    From secret coves to family-friendly sands, Cornwall has 300 miles of some of the most beautiful and varied coastline in Britain

    By Gill Charlton 2 Aug 2023, 1:15pm
    Porthcurno
Advertisement
  • 18 amazing things to do in Cornwall

    Cornwall is defined by its magnificent coastline, medieval harbours and oak-forested creeks

    By Gill Charlton 2 Aug 2023, 1:15pm
    surfing in cornwal - the best things to do in cornwall
  • The places for cream tea in Cornwall – and how to enjoy it like a local

    Where to find the county's freshest scones, top quality jam and most beautiful locations

    By Gill Charlton 2 Aug 2023, 1:15pm
    Wavecrest - the best cream teas in Cornwall
  • The best pubs and bars in Cornwall

    The county is filled with age-old granite pubs set high on clifftops and tucked away for a quiet pint

    By Gill Charlton 2 Aug 2023, 1:15pm
    cornwall best pubs and bars
  • How to spend a week in Cornwall – Britain's answer to the perfect summer holiday

    An insider guide to England’s wild west, a county of rugged coastline and Enid Blyton-style adventures

    By Gill Charlton 2 Aug 2023, 1:15pm
    Cornwall - expert travel guide
  • The 12 best restaurants in Cornwall

    The top places to eat across the county, from St Ives to Port Isaac and seafood to steak

    By Gill Charlton 2 Aug 2023, 1:15pm
    Rick Stein's Seafood Restaurant - best restaurants in cornwall
  • ‘Should I declare a past medical condition to my travel insurer?’

    After our reader's travel insurance claim was refused on medical grounds due to an historic illness, our expert reveals who was in the wrong

    By Gill Charlton 23 Jul 2023, 9:30pm
    doctor and patient
  • Everything you need to know about BA's Avios points – including the best ways to spend them

    We receive lots of queries and complaints from readers about BA's version of frequent flier miles. Here's how they work and what is about to

    By Gill Charlton 19 Jul 2023, 12:09pm
    british airways, avios points, credit card airmiles, how to spend avios points, how to avios points work, ba avios, british airways avios, avios card, avios rewards, avios amex
  • ‘Is my national travel pass valid in London?’

    Our reader's 'countrywide' card was rejected by buses in the capital. Our expert finds out what went wrong

    By Gill Charlton 9 Jul 2023, 8:00pm
    London bus
  • The best and worst mobile providers for data roaming charges abroad

    Trips to EU countries can come with a surprising mobile phone bill. Our expert explains how to save money

    By Gill Charlton 27 Jun 2023, 3:13pm
    best worst mobile phone providers networks data roaming charges abroad holiday cheapest most expensive 2023
  • ‘I was left out of pocket after a Spanish hospital stay’

    Our reader was unexpectedly charged for a medical bill after being told their insurance would cover it. Our expert finds out what went wrong

    By Gill Charlton 25 Jun 2023, 5:00pm
    Torremolinos Spain
  • ‘Why is it so difficult to book seats with Interrail?’

    Our reader received conflicting information about booking seats on a train journey in Spain – and lost money. Our expert weighs in

    By Gill Charlton 10 Jun 2023, 2:00pm
    Spain, Granada
  • ‘BA won’t refund my late codeshare flight’

    Our reader asks if they are owed compensation by British Airways after their flight returned to Seville. Our expert weighs in

    By Gill Charlton 29 May 2023, 3:00pm
    'It was a surprise to find that our return flight was with Vueling'
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